We have completed the NCERT/CBSE Solutions chapter-wise for Class 12 Business Studies Chapter 6 Staffing with Answers by expert subject teacher for latest syllabus and examination. Prepare effectively for the exam taking the help of the Class 12 Business Studies NCERT Solutions PDF free of cost from here. Students also can take a free NCERT Solutions of Staffing. Each question has right answer Solved by Expert Teacher. Download the Business Studies NCERT Solutions with Answers for Class 12 Business Studies Pdf and prepare to help students understand the concept very well.
NCERT Solutions for Class 12 Business Studies Chapter wise
Exercises
Very Short Answer Type:
Q1. What is meant by staffing?
Answer: Staffing is a management function that involves hiring of candidates suitable for the organisation by evaluating their skills, knowledge and offering specific roles as per their skillset. It is involved in fulfilment of human resource requirements for an organisation.
Q2. State the two important sources of recruitment.
Answer: Recruitment is the process of searching and hiring of the right person for the job. It can also be said as the process of finding potential candidates suitable for the job and convincing them to apply for the post. Two important sources of recruitment can be defined as:
- Internal Sources
- External Sources
Internal sources refer to as sources of recruitment within the organisation. It means any vacancy created is filled by an existing employee working in the organisation.
External sources of recruitment include hiring a new candidate either through agencies or conducting a direct hiring session.
Q3. The workers of a factory are unable to work on new machines and always demand for help of supervisor. The Supervisor is overburdened with their frequent calls. Suggest the remedy.
Answer: The workers of the organisation shall be given proper training. Training is the process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased. It improves their performance on the current job or prepares them for any intended job.
The benefits of training are:
1) Training is a systematic learning which reduces the wastage of time and efforts.
2) It enhances employee productivity, both in quality and quantity.
3) It aims at moulding the employees so that they can develop positive attitude for the organisation.
4) It helps in obtaining effective response to fast changing environment.
5) Training increases employee morale and reduces absenteeism and employee turnover.
Q4. The quality of Production is not as per standards. On investigation it was observed that most of the workers were not fully aware of the proper operation of the machinery. What could be the way to improve the quality of production to meet the standards? (training).
Answer: Employee training can help to improve the quality of the production. This can be done through an off-the-job training method, and under this vestibule training should be provided to employees, in which they will be trained regarding the use and other intricacies of the operation of machinery. Employees can learn and practice under the supervision of a master worker for a period of time before working on their own. This type of training will assist an employee in working more efficiently.
Q5. The workers of a factory remain idle because of lack of knowledge of hi-tech machines. Frequent visit of engineer is made which causes high overhead charges. How can this problem be removed?
Answer: In this situation, the workers should be trained in such a way that in the absence of engineer, they may handle the high-tech machines. Certain techniques of training like T-Group training, Sensitivity training, programmed instruction can enhance the skills, aptitudes and abilities of workers to perform specific jobs requiring . high-tech know-how.
Short Answer Type
Q1. What is meant by recruitment? How is it different from selection?
Answer: Recruitment is defined as the process of searching for prospective employees and stimulating them to apply for jobs in an organisation.
Recruitment caters to find skilled employees who are suitable to apply in an organisation whereas selection is the process of selecting the most suitable candidates who deserve to be in the organisation.
Q2. An organisation provides security services. It requires such candidates who are reliable and don’t leak out the secrets of their clients. What step should be incorporated in selection process?
Answer: For conducting such selection process, the tests that can be conducted are personality test. Such test will help recruiters identify the candidates with the most stable personalities which is suitable for the job type that is offered
Q3. A company is manufacturing paper plates and bowls. It produces 1,00,000 plates and bowls each day. Due to local festival, it got an urgent order of extra 50,000 plates and bowls. Explain the method of recruitment that the company should adopt in the given circumstances to meet the order.
Answer: To complete the order on time the company needs to recruit more people immediately and the most suitable method in this case is ‘labour contractors’. Labour contractors maintain close contact with the labour in villages and rural areas and whenever there is vacancy or requirement for labour in factory or in the construction site, they bring the labour from villages and supply to the organisations. They charge commission for the same. This method of recruitment is suitable for labourers and unskilled workers..
Q4. Distinguish between training and development.
Answer:
Q5. Why are internal sources of recruitment considered to be more economical?
Answer: Filling of jobs internally is cheaper as compared to getting candidates from external sources because only transfer or promotion has to be done. It does not involve the long process of staffing or selection. It increases the cost in the form of more time, money and efforts in recruiting.
Q6. No organisation can be successful unless it fills and keeps the various positions filled with the right kind of people for the right job.’ Elucidate
Answer: In today’s world, finding the right candidate for the job can be difficult due to technological advancements, the nature of the job, and the skill sets required. Staffing is a critical management function that aids in the hiring of manpower for the organization.
Staffing has the following advantages:
- Best candidate: Staffing aids in the identification and selection of the best candidate for the job.
- Increases Efficiency: It ensures that the right people are chosen for the right job, which contributes to the organization’s overall efficiency and performance.
- Better growth opportunities: An organization has a better chance of growing if the best candidates are chosen for the job.
- Manpower Planning: Staffing aids in manpower planning and proper manpower utilization. It also aids in the filling of vacant job positions, ensuring that working efficiency is maintained.
- Harmony: Through staffing, the right kind of people are selected for the job, whose selection is based on merit. These people are put to work after the required background checks and provision of proper training. Hence the right people at the right job will be able to work more efficiently, and the overall harmony in the organisation will be kept intact as well.
Long Answer Type:
Q1. ‘Human resource management includes many specialized activities and duties.’ Explain.
Answer: Human resource is one of the most essential functions of management which is involved with hiring, development and management of resources in form of humans for the organisation. It performs a lot of activities which includes determine the demand for recruiting, preparing plans for recruiting, conducting recruitment, selecting best candidates, rolling out offer letter, inducting employees to organisation, imparting training and development and finally act as support for employee grievances.
The following points will mention the activities that are performed by human resource:
- Human resource planning
- Recruiting the candidates (the process of finding candidates for jobs)
- Determine the job and its specific requirements and performing research and analysis for preparing the correct job description.
- Conducting training and development programs for the newly joined employees as well as refresher programs for existing employees.
- Conducting performance appraisal for the employees on a quarterly/half-yearly/yearly basis.
- Maintaining good relations with labours and paying attention to the labour union demands.
- Act as the point of contact for handling employee complaints and grievances.
- Assist in providing schemes for welfare of employees.
- Representing company in various lawsuits and finding ways to prevent legal complications.
Q2. Explain the procedure for selection of employees.
Answer: The steps that Abhinav needs to follow for
Employees’ selection are:
- Preliminary screening
- Selection Tests: The different types of selection tests that can be conducted by Pawan Ltd are:
- Intelligence test – This test is conducted to check the efficiency level of the employees in performing the job. This means assignment of the job related to vacant job position and testing the ability of the employees.
- Aptitude Test – This test is conducted to test the potential of learning new job of the candidate. This test helps to know the candidate will be performing in future.
- Personality Test – This test is conducted to find out the human behaviour of the candidate. This test relates to intelligence, aptitude, attitude and interest of the candidate.
- Trade Test – This test is conducted to check the basic knowledge and skill of the candidate related to vacant job position.
- Employment Interview
- Reference & Background checks
- Selection decision
- Medical Examination
- Job Offer
- Contract of Employment
Q3. What are the advantages of training to the individual and to the organisation?
Answer: he need for training of employees arises due to the following factors
(i) Higher Productivity :
It is essential to increase productivity and reduce cost of production for meeting competition in the market. Effective training can help increase productivity of the workers by importing the required skills.
(ii) Quality Improvement :
The customers have become quality conscious and their requirements keep on changing. To satisfy the customers, quality of products must be continuously improved through training of workers.
(iii) Reduction of learning Time :
Systematic training through trained instructors is essential to reduce the learning period. If the workers learn through trail and error, they will take a longer time and even may not be able to learn right methods of doing work.
(iv) Industrial safety :
Trained workers can handle the machines safely. They also know the use of various safety devices in the factory. Thus they are less prone to industrial accidents.
(v) Reduction of Turnover and Absenteeism :
Training treat safeeling confidence in the mindsof the worker.lt gives them a security at the work place. As a result labour turnover and absenteeism rates are redueced.
(vi) Technology Update :
Technology is changing at pace. The workers must learn new techniques to make use of advanced technology. Thus training should be treated as a continuous process to update the employees in the new methods and procedures.
Q4. Kalu Consultants have launched www.naukaripao.com exclusively for senior management professionals. The portal lists out senior level jobs and ensures that the job is genuine through rigorous screening process.
a. State the source of recruitment highlighted in the case above.
b. State four benefits of the above identified source of recruitment.
Answer: (a) Web publishing which is a part of external source of recruitment is used in this case. Www.naukaripao.com is an online portal that connects job providers and job seekers, and further helps the prospective candidates in finding the right kind of job, as well as helps companies in finding the right kind of people.
(b) The following are the advantages of web publishing:
- Because online recruitment has a global reach, more candidates can be hired.
- Resumes are screened quickly on the website based solely on job title, saving recruiters a significant amount of time. It greatly simplifies the search for potential candidates. The added benefit is that the job seeker and the organization can interact in real time.
- It shortens the hiring process when compared to traditional methods of recruitment. Not only does it save time, but it also saves money.
Q5. A company, Xylo limited, is setting up a new plant in India for manufacturing auto components. India is a highly competitive and cost effective production base in this sector. Many reputed car manufacturers source their auto components from here.
Questions:
a. Outline the process of staffing the company should follow.
b. Which sources of recruitment the company should rely upon. Give reasons for your recommendation.
c. Outline the process of selection the company should follow with reasons.
Answer: (a)
- Identify and prepare the number and types of personnel required for the setup.
- Find suitable candidates who can fill the vacancies in the company and approach them for applying for the position.
- Select the right candidate after performing a thorough interview process.
- Help the employee get familiar with the working environment as it will make him/her feel comfortable.
- Train the employee as per the requirements of the job description
- Determine the performance of the employee against the set of standards and provide appropriate feedback
- Promote employees who are good performers
(b) The company should rely on recruitment sources that are external. The company is going to set up a new plant in a new region, therefore candidates who are locals of that area will be the best resources as they will be familiar with the environment, working conditions of the local region, it will be beneficial for the organisation.
(c)
- Screen the candidates and reject those who are not matching with the job description.
- Test the candidate using various types of tests which can include aptitude test, personality test, intelligence test.
- Arrange a personal interview session for candidates who make the cut from the tests. The manager will be able to judge the candidate further and help in assessing candidate’s true potential.
- On finding the candidate suitable for the job, provide a confirmation to the employee.
- Help the candidate with employment contract and terms of employment.
Q6. A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the ‘jobseeker’s market.’ This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job, but lacked the proper ‘hard’ skills and training.
Questions
a. As an HR manager what problems do you see in the company?
b. How do you think it can be resolved and what would be its impact on the company?
Answer: (a) The problems here are:
- As competitor was attracting most of the qualified, potential employees in their market, there is shortage of qualified people.
- Candidates lack skills that is required for a good performance.
(b) To resolve this problem, training should be provided to employees. Also to attract skilled people, the recruitment can be outsourced.
Q7. Ms. Jayshree recently completed her Post Graduate Diploma in Human Resource Management. A few months from now a large steel manufacturing company appointed her as its human resource manager. As of now, the company employs 800 persons and has an expansion plan in hand which may require another 200 persons for various types of additional requirements. Ms. Jayshree has been given complete charge of the company’s Human Resource Department.
Questions
- Point out, what functions is she supposed to perform?
- What problems do you foresee in her job?
- What steps is she going to take to perform her job efficiently?
- How significant is her role in the organisation?
Answer:
1) The functions Ms. Jayshree is supposed to perform are:
- Recruitment, i.e., looking for qualified people
- Job analysis, which includes gathering information about jobs in order to prepare job descriptions.
- Making plans for compensation and incentives.
- Dealing with grievances and complaints.
2) The problems I foresee in her job are:
- It is possible that the required candidate is not available.
- The workforce is available, but they demand a higher salary.
- Deciding the appropriate training method.
- Creating a suitable incentive plan.
3) The steps are:
- Creating a recruitment plan, deciding about the sources of recruitment.
- Forming a staffing plan, deciding about the levels of interviews, types of selection test etc.
- Deciding about the job description.
- Consult an expert to develop and implement a good policy for recruiting and retaining candidates.
4) Ms. Jayshree’s role in the organization is critical. She must ensure that only qualified candidates are chosen for the position. Any error in hiring the wrong candidate will result in a waste of time and money, which will have an impact not only on performance but also on the organization’s efficiency. Her job is to ensure that the candidates chosen are the best fit for the organization.
- Hiring the right candidate results in increased performance and efficiency.
- Managers can plan for employees’ growth and survival within the organization.
- Assists in maintaining employee morale and motivating employees through rewards and recognition.
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